Customer Service Officer/客服专员

　　Job Requirements & Competencies :

　　- Academy or College above degree.More than 2 years working experience as Customer Service preferred .Or a fresh graduate would be acceptable.Have the experience to automotive/USA customer is preferred.

　　大专及以上学历；有2年以上工作经验；具有处理汽车客户或者美国订单客户优先。

　　- Good written English and Good spoken English.

　　良好的英语书面和口头表达能力。

　　- Proficiency in MS Office, including Word & Excel.

　　能熟练操作运用办公软件。

　　- Have good personality, working spirit, communication and interpersonal skills. Strong adaptability, can work under pressure.

　　具备良好的性格和良好的人际沟通技能；工作积极主动；适应能力强，能在压力下工作。

　　- Patient and careful, good sensitivity and reaction for numeral.

　　具备良好的耐心和细心，对数字有很好的敏感度。

　　Main Responsibilities & Tasks:

　　- Processing receiving sales order, review all terms if the same as those in previous quotation.

　　在接到客户订单后，要审核所有条款是否与原先报价的相关内容一致。

　　- Working with Planner, Export Officer to confirm ETD.

　　与公司计划员、关务员合作一起确认预估交货期。

　　- Shall reply to customer concerned with the confirmation of order in time.

　　要及时回复客户有关订单确认的相关事项。

　　- Maintain Vantage with accurate data timely.

　　要及时维护好Vantage系统相关数据的准确性。

　　- Making a quick response for customer inquiries on stock availability, order and delivery status.

　　要及时回复客户的相关库存状况、订单执行、交货状态等事项咨询。

　　- Receiving all kinds of customer complaint, and forward the information to persons related and Sales Managers, assisting to resolve the issues appropriately.

　　要接受客户各种报怨，并及时将信息告知相关人员和销售经理，并协助处理好相关问题。

　　- launch customer satisfaction survey, and analyze feedback for continuous improvement.

　　组织客户满意度调查，分析客户反馈，并不断改善客户服务。

　　- Maintain relevant sales data sheets, provide statistic & administration support.

　　维护相关销售数据表单，提供统计和销售管理支持。

　　- Help to track payment according to contract and credit control policy.

　　根据合同和财务信用控制政策，协助追踪客户付款。

　　- Any other duty assigned by the company and the superior.

　　完成公司和上司安排的其他任务。