512.524.6669

24/7 Managed Services & Help Desk

The Pinda Managed Services Program helps to ensure an uninterrupted business workflow and maximum utilization of your technology investment by proactively managing, maintaining, monitoring and improving the security of your organization’s network environment.

Pinda MSP is a comprehensive service that includes 24/7 real-time monitoring of your servers and pc's, backed up with industrial grade Anti-Virus and Anti-Spyware protection as well as optional access to a 24/7 Help Desk services.

These services are available to our clients on a per unit per month basis or as part of a comprehensive Managed Services offering that may include other services such as consulting, online backup, remote support access, Website management and creation, help desk, email marketing, search engine optimization and much more.

Call us at 512-524-6669 to discuss your options.

 

Benefits

Increased Network Availability Maintain high availability across your entire network. Decrease troubleshooting and problem solving time by detecting IT issues before they occur.	24/7 Monitoring and Alerting Monitor critical events, availability and performance of all systems, apps and data. Instant notification of IT problems 24 hours a day, 7 days a week, 365 days a year.
Increased Security Anti-Virus and Spyware Identify & correct security issues. Safeguard against lost data. Find & address security vulnerabilities.	Detailed Asset Tracking Software & hardware inventory. Identify unauthorized software. List systems requiring software updates.
Strategic reporting Make better-informed purchase decisions. Review IT activities, alerts, and system up-time reports. Open and track service requests online.	Cost Savings Proactive monitoring, reporting and maintenance saves system downtime as well as IT Costs. Identify and address performance issues before they impact business workflow.

Cheetah Total System Care - PC's and Servers The Cheetah 24/7 Total System Care Program allows us to monitor your Servers and PC's to proactively detect and repair problems before they escalate to component or system failure and result in system downtime, data loss and expensive repair or replacement of hardware and reinstallation of software.  Small businesses report that they suffer about 50 hours of lost productivity per due to technology and IT problems per employee each year. Most of these issues can be solved through proactive monitoring and remote administration. The Cheetah Total System Care Program proactively monitors your IT infrastructure and allows us to preempt problems and address issues before they happen. Cheetah Total System Care is implemented via the installation of the Cheetah Agent, Anti-Virus and Anti-Spyware software and then monitored 24/7 by the Network Operations Center. Total System care is available on a per PC/Server basis or as part of a comprehensive Managed Services Program that includes additional services and support options as defined in a detailed Service Level Agreement (SLA. The Total System Care program includes the following services: 24/7 Monitoring, Analysis and Escalation for Desktops and Servers Elimination of "False-Positive" alerts by specialized network technicians Automatic Anti-Virus and Anti-Spyware updating, detection and deletion Comprehensive Asset (Hardware and Software Reporting White- and Blacklisting of Microsoft Security Patches Trend Analysis and Reporting Remote Administration and Troubleshooting via LogMeIn IT reach remote access software limits expensive onsite visits and and saves time - Available to Clients and Technicians. Client access portal - for clients to access reports and manage their servers and PC's remotely. Discounted Onsite services for active participants. Preventive Maintenance Activity Service Schedule Asset Data Collection Monday and Thursday Spyware Deletion Daily Temp File Deletion Tuesday and Friday Anti-Virus Update 4 Hourly Patch Assessment and Updates Wednesday SMART Check Monday and Thursday   Cheetah 24/7 Virtual Service Help Desk As part of the Cheetah - Managed Services Program, Pinda Associates offers a 24/7 Virtual Service Help Desk to help solve those common PC, Software and Internet problems - Day or Night!  - Got a problem - Simply Dial the 1-800 Number! The Virtual Service Desk technicians will help you solve those PC and Printer Issues, as well as any software issues or use questions you might have. Most popular software applications are supported. The Cheetah 24/7 Virtual Service Desk is an optional service that is provided in addition to the Cheetah Managed Services Program. Help Desk is not available as a stand alone option. Minimum 6 PC's per Customer and entire site must be covered. Click here for a complete list of supported Virtual Service Desk Services.