24/7 Managed
Services & Help Desk
IT Departments
within small and medium sized businesses are
typically overextended, understaffed or have a
gap in the skill sets needed to properly manage
all aspects of a network. Pinda Associates
offers Managed Service solutions designed to
compliment the activities and resources of your
existing IT department.
The Pinda
Managed Services Program helps to ensure an
uninterrupted business workflow
and maximum utilization of your technology
investment by proactively managing,
maintaining, monitoring and improving the
security of your organization’s network
environment.
Pinda's MSP is a
comprehensive service that includes:
24/7
Real-Time Monitoring of your servers and
PCs by or experts at the Network Operations Center (NOC), backed up with industrial grade
Anti-Virus, Anti-Spyware protection
and remote maintenance capabilities, as
well as optional access to a 24/7 Help Desk
services.
These
services are available to our clients on a
per unit per month basis or as part of a
comprehensive Managed Services offering that
may include other services such as
consulting, online backup, remote support
access, website management and creation,
help desk, email marketing, search engine
optimization and much more.
Pinda Associates offers
5 Levels of Managed Services:
Total
System Care - 24/7 Preventative
Maintenance, Anti-Virus/Spyware software and
Remote Access, Security patch updates.*
Virtual
Service Desk - Total System Care Plus
Toll Free Help Desk and Remote Client
Support.*
Server
Watch - 24/7 Analysis and Escalation,
Preventative Maintenance, Anti-Virus/Spyware
Software, Remote Access, Security Patch
Updates.*
Pro Server
Care - Server Watch plus remote
remediation by NOC.*
Total
Server Care - Pro Server Care plus
inbound requests for maintenance.*
|
Server Agent
Schedule |
Desktop Agent
Schedule |
Server Monitoring |
Some Benefits of
Managed Services include:
Increased Network Availability
|
24/7 Monitoring and Alerting
-
Monitor critical events,
availability and performance
of all systems, apps and
data.
-
Instant notification of IT
problems 24 hours a day, 7
days a week, 365 days a year.
|
Increased
Security
-
Anti-Virus
and
Spyware
-
Identify
&
correct
security
issues.
-
Safeguard
against
lost
data.
-
Find &
address
security
vulnerabilities.
|
Detailed
Asset
Tracking
-
Software
&
hardware
inventory.
-
Identify
unauthorized
software.
-
List
systems
requiring
software
updates.
|
Strategic
reporting
-
Make
better-informed
purchase
decisions.
-
Review
IT
activities,
alerts,
and
system
up-time
reports.
-
Open and
track
service
requests
online.
|
Cost Savings
-
Reduced
Onsite
service
rates.
-
Proactive
monitoring,
reporting
and
maintenance
saves
system
downtime
as well
as IT
Costs.
-
Identify
and
address
performance
issues
before
they
impact
business
workflow.
|
* Certain
Terms, Conditions and Restrictions apply.
Call us at
512-524-6669 to
discuss your options.
