24/7 Managed Services & Help Desk
The Cheetah Managed Services Program helps to ensure an
uninterrupted business workflow and maximum utilization of your
technology investment by proactively managing, maintaining, monitoring
and improving the security of your organization’s network environment.
The Cheetah Managed Services Program is a comprehensive service that
includes 24/7 real-time monitoring of your servers and pc's, backed up
with industrial grade AVG Anti-Virus and Anti-Spyware protection as well as optional access to a 24/7
Help Desk services.
These services are available to our clients on a per unit per month
basis or as part of a comprehensive Managed Services offering that may
include other services such as consulting, online backup, remote support
access, Website management and creation, help desk, email marketing,
search engine optimization and much more. Call us to discuss your
options.
Benefits
Increased
Network Availability
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24/7
Monitoring and Alerting
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Monitor
critical events, availability and performance of all
systems, apps and data.
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Instant
notification of IT problems 24 hours a day, 7 days a
week, 365 days a year
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Increased Security
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Anti-Virus and Spyware
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Identify
& correct security
issues.
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Safeguard against lost data.
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Find
& address security
vulnerabilities.
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Detailed Asset Tracking
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Software
& hardware inventory.
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Identify unauthorized software.
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List systems requiring software
updates.
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Strategic reporting
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Make better-informed purchase
decisions.
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Review IT activities, alerts, and
system up-time reports.
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Open and track service requests
online.
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Cost Savings
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Proactive monitoring, reporting
and maintenance saves system
downtime as well as IT Costs.
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Identify and address performance
issues before they impact business
workflow.
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The Cheetah 24/7 Total System Care program allows us to monitor your
Servers and PC's to proactively detect and repair problems before
they escalate to component or system failure and result in system
downtime, data loss and expensive repair or replacement of hardware
and reinstallation of software.
Small businesses report that they suffer about 50 hours of lost
productivity per due to technology and IT problems per employee
each year. Most of these issues can be solved through proactive
monitoring and remote administration. The Cheetah Total System
Care Program proactively monitors your IT infrastructure and
allows us to preempt problems and address issues before they
happen.
Cheetah Total System Care is implemented via
the installation of the Cheetah Agent, Anti-Virus and Anti-Spyware
software and then monitored 24/7 by the Network Operations Center.
Total System care is available on a per PC/Server basis or as
part of a comprehensive Managed Services Program that includes
additional services and support options as defined in a detailed
Service Level Agreement (SLA).
The Total System Care program includes the following services:
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24/7 Monitoring, Analysis and Escalation for
Desktops and Servers
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Elimination of "False-Positive" alerts by
specialized network technicians
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Automatic Anti-Virus and Anti-Spyware updating,
detection and deletion
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Comprehensive Asset (Hardware and Software Reporting
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White- and Blacklisting of Microsoft Security
Patches
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Trend Analysis and Reporting
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Remote Administration and Troubleshooting via
LogMeIn IT reach remote access software limits
expensive onsite visits and and saves time -
Available to Clients and Technicians.
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Client access portal - for clients to access
reports and manage their servers and PC's
remotely.
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Discounted Onsite services for active
participants.
Security Patch Deployment
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Desktop Agent Schedule
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Server Agent Schedule
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Preventive Maintenance Activity
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Service Schedule
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| Asset Data Collection |
Monday and Thursday |
| Spyware Deletion |
Daily |
| Temp File Deletion |
Tuesday and Friday |
| Anti-Virus Update |
4 Hourly |
| Patch Assessment and Updates |
Wednesday |
| SMART Check |
Monday and Thursday |
As part of the Cheetah - Managed Services Program, Pinda Associates
offers a 24/7 Virtual Service Help Desk to help solve those common PC, Software
and Internet problems - Day or Night! - Got a problem -
Simply Dial the 1-800 Number!
The Virtual Service Desk technicians will help you solve those PC and Printer
Issues, as well as any software issues or use questions you might have.
Most popular software applications are supported.
The Cheetah 24/7 Virtual Service Desk is an optional service that is provided in addition to the Cheetah
Managed Services Program.
Help Desk is not available as a stand alone
option. Minimum 6 PC's per Customer and entire site must be covered.
Click here for a complete list of supported Virtual Service Desk
Services.
Contact Pinda Associates now!
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